Cleaning Service Frequently Asked Questions
We have built our business on reputation by providing our clients with the best possible service available anywhere. Still, we realize that because we are human, things will from time to time get missed. Should this happen phone our office or email us within 24 hours and we will make a note to rectify this on our next visit at no charge to you.
We provide everything we need to clean your home efficiently and effectively. If you have a special product you would like us to use, leave it on the counter and we will use your product instead.
Please close the door to any rooms you do not wish to have cleaned and we will focus our energies elsewhere.
We accept cash, check or credit card payments. Payment is due in full on the day of your service, if you pay by cash or check payment should be left on the kitchen counter. Checks are to be made out to PurClean. If you sign up for recurring credit card payments, there is a processing fee of 3.5% that will be applied each clean. If payment is not received or is not left a $25.00 Billing Service Charge will be added unless prior arrangements have been made. You may also mail or leave a check for the entire month at the time of your first cleaning. A fee of $25.00 will be charged for each NSF check returned by the bank.
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If your home is equipped with a security system, please ensure that it is in the “off” position or call our office with the code and proper directions for use. If the code should change please let us know so you do not incur a lock out charge.
If you have something that is priceless and/or irreplaceable please put it away. It is very rare, but occasionally something gets broken. Your house cleaner will let our office know right away, leave you a note and the item. If you would like to to replace it, we will do our best, but this is not always possible. Please inform us at your initial cleaning of items in your home that we should avoid and/or are in ill repair, i.e. a picture not professionally hung, loose knobs/handles, etc.
We work every day with exception of Christmas, Thanksgiving, New Years day and Easter. Please check your calendar in advance and let us know if we need to reschedule to avoid a Late Cancellation Fee.
We love pets! However due to potential health risks, we do not clean litter boxes, urine or feces (unless you have ordered a gross filth cleanup). If you have a pet that is the least bit aggressive, it will need to be absent from the areas we are cleaning.
When you sign up for recurring service there are a few tasks that we do not complete during cleaning (unless specifically requested and agreed upon)
- While we do collect trash through out your home, we do not empty diaper genies.
- Cleaning inside china cabinets (typically items in a china cabinet are breakable and are quite costly to replace which can pose as a liability for our cleaners and the company)
- Desks with lots of clutter, areas with lots of clutter (unless this is specifically requested)
We try our best to provide an extraordinary cleaning experience, however our cleaners are human and it is possible that something can be overlooked. If this happens, please do not hesitate to give us a call so that we can promptly take care of the issue. You can reach us directly at 763-225-7757 or email us at [email protected]